Change and Transformation Lead, Operations Change and Transformation Lead, Operations …

Vistra (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 24 Feb 20
Vistra (Hong Kong) Limited
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 24 Feb 20
Vistra (Hong Kong) Limited
Due to rapid expansion and commitment to provide the best operational practices in our organization, we are currently seeking a high caliber Change Management professional to join our Operational Excellence Team with the purpose of leading multiple initiatives on large-scale business and process transformation.

This role (Manager to Senior Manager level) will work with the business leaders in order to drive and improve our core business transformation and integration processes. The successful applicant should be a strong change agent (resilience and diplomatic) with excellent problem-solving mindset, in order to drive the identification, planning, and execution of deliverable (e.g. UAT, training, business readiness, post production/problem management.) to transform business processes, deliver various projects and ultimately support success of the region.


  • Leads the region operations function and manage the service delivery platform (e.g. systems, processes, operational metrics and controls) to support the region Managing Directors (“MDs”) in the provision of contracted services to clients in line with agreed KPIs and SLAs.
  • Supports the Head of Operations, Asia in designing, implementing and monitoring regional and in-country performance metrics and operational controls
  • Defines, standardizes and implements key service delivery parameters (KPIs and SLA deliverables) that are applied consistently in-country and service portfolio and analyses performance metrics to identify and implement performance-based improvements
  • Accountable for all process improvement initiatives in-country. Responsible for identifying opportunities for process optimization, process elimination, digitisation and automation
  • Support the integration Steer-Co working with acquired businesses to ensure the smooth operational integration with Vistra and identification of any operational efficiencies that can be achieved via the integration project.
  • Oversees all in-country transformation initiatives and supports the Head of Operations, Asia in ensuring all regional transformation initiatives are appropriately monitored, resources, supported and prioritised.
  • Identify and resolve issues and engage with business and technical stakeholders as required
  • Assist the team in identifying and managing risks and issue


  • B.S. in Operations Management, Business Administration, Accounting, Finance or related discipline with 5-7 years of experience in similar roles in Professional Services and Service Delivery (CPA, MBA or advanced degree preferred)
  • Proven track-record on delivering successful transformation projects is mandatory
  • Must demonstrate strong analytical/problem solving skills with methodical & structured approach
  • Ability to map business requirements, translate to operation/organizational process changes, end user training and Organizational Change Management impact assessment is required.
  • Extensive people management experience within a client service environment managing or supporting large teams
  • Hands-on experience in the migration of work from various locations into centralized service centers
  • Proficiency in Microsoft Office suite and Visio.
  • Strong communication and project management skills, good organizational and leadership skills are expected for this geographic position.
  • Possess of: PMP, Prince II, or Six Sigma certification will be advantageous.
  • Ability to be comfortable and credible in assessing impact of change, communication and training needs
  • Ability to effectively design, gain alignment and successfully execute significant change initiatives from project start to finish

If you have any questions about the role, please direct them to

Company Overview

Vistra Group, ranked among the top four service providers globally, is a versatile group providing a uniquely broad range of services and solutions, from international incorporations, to trust, fiduciary and fund administration services. With over 25 years of operation, our Group Companies now include Vistra, a specialist service providing tailored trust, fiduciary, fund and corporate services, working closely in partnership with our clients to maximise what is possible in international business, and OIL, the trusted leader in international incorporations, company formation and post-incorporation support across global jurisdictions, as well as the quality company incorporation service providers NovaSage and TAKA.

Looking for your dream job? At Vistra, we walk together with our talents to find aspiration and purpose. Join us in leading the way the world works.

Who We Are

Vistra is in the forefront of corporate services with the ambition of being the top tier company in the world. Only a fast-growing, entrepreneurial company like ours with a bold vision for the industry can offer such a breath of experience and choice. We owe our success to our innovative thinking, market expertise, emphasis on our diversity, commitment to our people, and the incredible connections we get to make in every community we are in. We are faithful to create a caring environment, listening to every pulse, and plan for your success. What role will you play on the stage of our global business?