• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-03-20

Client Digital Experience Manager - HSBC Securities Services

  • Full time
  • Hong Kong
  • 20 Mar 19

Client Digital Experience Manager - HSBC Securities Services

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Client Digital Experience Manager .

Principal responsibilities

  • To promote and implement HSBC Securities Services digital products to clients with the objective of contributing to enhancing the client experience and improving efficiency of the HSBC Securities Services business
  • Be responsible on providing demonstration on HSBC Securities Services digital products, including HSBCnet in sale pitch presentation or client service meetings
  • To provide oversight through the onboarding process on digital solutions
  • To provide oversight to the First Line Support
  • To drive and manage client migration projects to digital solutions, with support from Change Management and Support Team
  • To collect and translate customer feedback into product features and enhancements, working closely with Product Management, Change Management and Development team to ensure that requirements are understood and that designs support the requirements
  • To ensure the internal awareness and conduct training to ensure all internal teams to familiarize the new functions and value to the clients


  • Experience in promoting web portal and digital solutions
  • Experience in client services and project management
  • Knowledge of securities services including fund services and custody business
  • Result oriented, able to drive a thin client approach within defined risk parameters
  • Able to manage a complex and multi-disciplinary global environment
  • Able to work in pressurized environment and manage priorities effectively and be a good team player at the same time
  • Excellent written and verbal communication skills, fluent in English, Cantonese and Putonghua

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.