Client Management - Team Lead/ Client Outreach/ Change & Transformation/ Training/ Process Control/ EDD

  • 480K - 1.2 mil per annum
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Atlas Global Search
  • 17 May 18 2018-05-17

Our clients are top tier International Corporate & Investment banks. We are looking for various exciting perm positions on the Client Onboarding/ Client Management area.

1. Client Onboarding Client Outreach / Case Lead

  • Responsible for gather request from sales or client, detemine what document the client need to provide and generate requirement 
  • Negotiate with client and sales directly and conduct initial check of document
  • Work with offshore team, maker & checker for KYC


  • Require candidate with at least 3 years of working experienc in financial institution (can be private bank/ securities services/ retail/ preferrably CIB)
  • Client onboarding/ KYC experience is preferred
  • Speak fluent English
  • Great communication skills 

2. CDD Regional Oversight Lead 

  • Focus on CDD production management, performance management – deal with various issue regarding CDD policies/ process – look into system and look for red flag, see if there is any manual process needed to be kick in (sit outside of the process)
  • Vertically look into CDD production process for APAC 23-24 countries (Vietnam, India, Malaysia etc) 
  • Internal stakeholders: Client Manager & Countries Head
  • Require 7-8 years of relevant experience 
  • Project management experience in CDD/ Client onboarding related issue
  • CDD production oversight experience is preferred
  • Multi-stakeholder management 

3. Client Onboarding - APAC Transformation Program Manager 

  • Responsible for all transformation program related to regulatory, policies & procedures, corporate organization structure, process improvement etc related to client management across CIB 
  • Draw out road map, define strategies and drive different projects
  • Communicating with multi-stakeholders and follow up with project implementation 
  • Require at least 5 years of project experience on a reginal scale
  • Six Sigma Green Belt/ Black Belt qualification is preferred
  • Strong knowledge in CIB and understand client management business 

4. KYC Training and Control Lead 

  • Responsible for risk & control for onboarding process
  • Access impact on operation flow/ risk and re-write policies and procedure
  • Deliver training to operations people and make sure they are on the same page
  • Require strong personality 
  • Understanding of whole KYC landscape and process flow – easily translate regulation/ policies to the operation team
  • Experience in delivering training in front of a group of 20 people
  • Experience in writing procedures
  • Experience in capital market
  • It's a relatively new team with huge room for growth and improvement - more opportunities for training and procedure review

5. Regional EDD Lead

  • Meet and talk to client on the phone and understand policies, review their transactions
  • Working closely with RM and internal & external stakeholder
  • Assess clients AML policies and practice and see how they are doing and then decide to exit or continue (risk base interview)
  • Conduct investigation and report writing 
  • Require FI experience with Global Banking product knowledge/ research firm 
  • Deal with a lot of data and comfortable with a lot of report writing/ review policies
  • Customer facing – good soft skills and pleasant personality
  • FCC experience, Correspondence Bank exposure and Mandarin speaking is preferred