• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-09-24

Client Onboarding Manager

Client Onboarding Manager

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18044706


Job Purpose:
  • Within Information Services Group (ISG), Client OnBoarding is a common global function for ICG Markets that strives to provide the best client experience amongst our competitors, capable of enabling any client type,
  • in any region to trade any product against any entity efficiently. This is a individual contributor role for APAC and will report into a team lead.
Job Background/Context:
  • The ICG Markets Client Onboarding team is a global, cross asset class organization responsible for both the client experience during the on-boarding process and the overall quality of any new
  • client/customer data. Client Onboarding is part of Citi's Institutional & Corporate Group (ICG) Operations & Technology team.
This is a high profile function with high interaction with our external clients and internal partners including:
  • Capital markets Sales
  • KYC
  • Compliance
  • Legal
  • Credit
  • Accounts Control Operations
  • Middle Office
  • Settlement Ops
Key Responsibilities:
  • Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements
This includes:
  • Owning the onboarding request from end to end
  • EXcellent product knowledge and communication skills to interact with clients, sales and traders for Global Markets
  • Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
  • Communicating the status to internal and external parties on a regular basis
  • Effectively following up with clients in a timely, professional manner
  • Strong working knowledge of AML requirements globally. Effective in processing clients' KYC records.
  • Good working knowledge of Markets Onboarding requirements from various stakeholders (KYC, Credit, Legal, Accounts Control, Reference Data, Markets Regulators etc.)
  • Providing feedback continually to improve the process
  • Identify and escalate issues with the onboarding request or processes 
  • Assist the team lead to create and drive solutions
  • Working with other offshore APAC Client Onboarding teams
  • Take an active part in developing and maintaining MIS on end to end processes for tracking turnaround times of deliverables from team and other processing areas
  • Display adaptability in a dynamic Onboarding / KYC space. An individual who can work effectively with multiple global and senior stakeholders.


  • BA/BS Degree
  • 5-8 years of financial services related experience
  • Capital market product knowledge is useful
  • Prior experience working with Platinum Global Markets clients
  • Strong foundations in client management and KYC processes.
  • Familiarity with industry related directives such as Dodd-Frank, EMIR and FATCA
  • Good working knowledge and experience of ODI regulations and onboarding practices.
  • Proven self-starter with the ability to work independently while supporting the overall goals of the team
  • Strong management skills with focus on process improvement and operational redesign
  • Strong interpersonal and written communication skills with no aversion to client and management interaction
  • Ability to work and adapt in an ever-changing regulatory and control environment
  • Project and change management skills essential
  • Good working knowledge of MS Office Suite
  • Cantonese and Mandarin is a plus
Hong Kong Hong Kong Hong Kong HK