Client Service Executive, Hong Kong Team

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 18 Sep 18 2018-09-18

Client Service Executive, Hong Kong Team

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

As part of Global Risk, Regulatory Compliance ensures adherence to applicable regulations and standards by setting the policies which cover HSBC's regulatory requirements, and mitigate conduct and reputational risk issues. The team strives to remain ahead of the regulatory change agenda and ensures the business understands the implications and is prepared for change. It monitors how the Global Businesses and Functions manage their responsibilities with regard to complying with the regulations and helps resolve compliance deficiencies.

We are currently seeking a high caliber professional to join our team as Client Service Executive, Hong Kong Team

Principal responsibilities

  • Provides support to the Marketing function and Representative Offices in delivering high quality client service to customer base
  • Responsible for managing the processes associated with client transactions including new account openings, securities transactions, general account maintenance, customer account changes and account closings
  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests
  • Explain operational matters to clients. Develop client awareness, understanding and ability to comply with our operational requirements
  • Prompt and appropriate action taken to address client feedback or complaints
  • Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
  • Provide support to the Offshore Representative Offices, receive, manage and log faxed transaction instruction, answer calls from clients and provide guidance


Qualifications
Requirements
  • Provides support to the Marketing function and Representative Offices in delivering high quality client service to customer base
  • Responsible for managing the processes associated with client transactions including new account openings, securities transactions, general account maintenance, customer account changes and account closings
  • Maintain the highest standard of excellence in client service by attending to client enquiries and requests
  • Explain operational matters to clients. Develop client awareness, understanding and ability to comply with our operational requirements
  • Prompt and appropriate action taken to address client feedback or complaints
  • Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
  • Provide support to the Offshore Representative Offices, receive, manage and log faxed transaction instruction, answer calls from clients and provide guidance You'll achieve more when you join HSBC.


Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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