• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-07-17

Client Service Officer

Client Service Officer

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Operations
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18034461


Description

  • Manage the processing of standard and complex customer transactions (securities settlement, money wires, book transfers)
  • Respond to telephone inquiries within 3 ring standard, immediate resolution of general and some complex questions to customers satisfaction
  • Proactively monitor customer accounts and surface issues and provide solutions to customers
  • Assist in the completion of daily, weekly and monthly deliverables and projects. May conduct/participate in client visits and calls to discuss service issues


Qualifications

Requirements to include:
  • Bachelor's degree or 3+ years experience in Securities Operations environment
  • Strong communication, interpersonal and team work skills. Must demonstrate a high level of initiative
  • Strong attention to detail. Strong PC skills with technical proficiency in MS Word, Excel, and Access
Hong Kong Hong Kong Hong Kong HK