Client Solutions Analyst

  • 30K monthly
  • Hong Kong
  • Permanent, Full time
  • BAH Partners
  • 19 Sep 17

Client facing / Hedge fund / Asset Management / Solutions / Analyst / Trade / Support

My client, a global investment technology provider, is seeking a Solutions Analyst to join their growing Solutions team in their Hong Kong office. This team is responsible for providing and nurturing my client’s industry leading relationship support to their clients who are among the top Hedge Funds around the world.

This role serves as the initial point of contact with clients for day-to-day inquiries related to my client’s best-of-class global investment suite of software products.

A Solutions Analyst acts as an escalation point for high-impact and/or high-urgency issues for peers and clients. In this role, experiences will include interacting with clients at varying levels including Portfolio Managers, Traders, and Compliance Officers and will gain a broad knowledge of the investment lifecycle and front/middle/back office activities, including an understanding of multiple asset classes and trading workflows. 

Job Responsibilities:

  • Serves as critical point of contact with clients for day-to-day inquiries
  • Assesses, troubleshoots, and tracks requests while providing real-time solutions
  • Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
  • Creates and performs training to build internal knowledge on product and process
  • Acts as an escalation for client counterparties and internal teams for appropriate issue resolution
  • Responsible for leveraging and maintaining internal knowledge articles

Qualifications

  • Bachelor’s degree or 0-2 years of relevant experience in customer service and technology
  • Strong customer service skills demonstrated in excellent verbal and written communications
  • Superior troubleshooting and analysis/resolution skills
  • Ability and experience to work effectively and directly with clients

 

In short, my client is a premier provider of global investment technology to support the front, middle and back office. They address the core business needs of the asset management community, including Order Management, Trade Execution & Analytics, Portfolio Analytics & Modeling, Compliance & Regulatory Reporting, and Portfolio Accounting. They partner with more than 2,000 buy-and sell-side institutions in 30 countries across North and South America, EMEA, and Asia Pacific. Clients include hedge funds, institutional asset managers, mutual funds, pension funds, wealth managers, and broker-dealers across a range of strategies, investment products, and asset classes. My client prides itself on ensuring that their clients receive globally recognized client service and acknowledges that their employees are at the heart of their success.

If you would like to apply for this opening or discuss any other positions within enterprise information technology in Asia, please send an email to Michael Stroud at michael.stroud@bahpartners.com or call +852 2544 4409

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