Client Success Analyst Client Success Analyst …

IHS Markit
in Hong Kong
Permanent, Full time
Last application, 22 Oct 20
IHS Markit
in Hong Kong
Permanent, Full time
Last application, 22 Oct 20
Client Success Analyst
What's in it for you:

We are currently looking for an entry-level Client Success Analyst to support the Capital Markets products offered by Ipreo by IHS Markit. In this role, you will gain an overall understanding of our business involving, but not limited to, building & maintaining relationships, data research, client training & demonstration, and troubleshooting user related issues.

This is an excellent opportunity to learn & grow in a role supporting companies within the Global Capital Markets Industry & the various solutions required for their software needs.

What you'll work on:
  • Provide first-tier support on a wide cross-section of Capital Markets-based applications
  • Build & Maintain strong customer relationships and provide outstanding client service
  • Provide clients, both internal and external, with timely assistance via telephone, email and in person
  • Onsite deal coverage including training and support
  • Conduct client training sessions and product demonstrations
  • Liaise with product teams regarding forthcoming enhancements and solicit feedback from clients to ensure seamless support
  • Keep abreast of market & regulatory changes that may impact services provided to clients, as well as commercial developments within the market which may relate to services the group could be extended to cover

What we look for:
  • BA/BS degree or equivalent related work experience
  • Fluency in verbal and written English and Cantonese; Mandarin is a plus
  • Experience working/living in an international working environment
  • Must be proficient in MS Word and Excel
  • Must possess a strong knowledge of Internet applications
  • Excellent interpersonal skills and phone presence; must be able to deal with others in a pleasant manner and work under varying degrees of pressure and time constraints
  • Ability to understand the business and technical needs of the client as well as troubleshoot or resolve client issues
  • Great listening skills and excellent written and oral communication skills
  • Personal initiative and ability to prioritize and multi-task efficiently and effectively
  • Ability to work independently while still interacting within an integrated team structure
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

IHS Markit logo
More Jobs Like This
See more jobs