Consumer Bank - Portfolio and Digital, Mortgage Business - Vice President Consumer Bank - Portfolio and Digital, Mortgage  …

Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
Consumer Bank - Portfolio and Digital, Mortgage Business - Vice President
Due to the growing importance of digital reach, the candidate is required to lead our digital growth and rebuild our CBOL/MBOL platform. Also, the candidate is also required to oversee the portfolio management side including retention and bank cross-selling. The incumbent will oversee mortgage digital business and portfolio management in Hong Kong Consumer Bank.
The Product Manager is a senior management level position responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to lead our mortgage digital growth and portfolio management.

Responsibilities:
  • deliver business objectives according to the pre-determined goals in digital side, including sales and revenue growth
  • build mortgage digital acquisitions with effective KPIs for ensuring the best digital mortgage model across AP countries
  • build strong partnerships with digital market players, service providers and regulators to enhance the product features/services of the Bank
  • plan, manage and support digital growth across social media platforms
  • revamp CBOL/MBOL end-to-end customer on-boarding mortgage application experience
  • oversee portfolio retention and develop gating strategies and programs
  • ensure regulatory compliance and audit directives are met
  • work with Risk and DM to optimize bank x-sell opportunity with big data analytics
  • oversee strategic roadmap, development, launch, and marketing to gain maximum benefit from digital
  • oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
  • execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
  • Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
  • manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
  • oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
  • contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
  • develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
  • help drive innovation by working with external partners/alliances to develop products, manage vendor relationships, and prepare agreements
Qualifications:
  • 10+ years of relevant experience, product management experience preferred
  • Experience managing across multi-function and/or global business
  • Functional experience in digital, marketing, credit, acquisitions, product development, or analytics
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated analytical skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Ability to work in a team-oriented environment
Education:
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK
Time Type :Full time
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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