Contact Centre SME Contact Centre SME …

TEKsystems Hong Kong
in Hong Kong
Contract, Full time
Be the first to apply
Competitive
TEKsystems Hong Kong
in Hong Kong
Contract, Full time
Be the first to apply
Competitive
Contact Centre SME
Are you an experienced Contact Center Manager with strong operations background?

Are you keen to kickstart your career in a Top InsurTech company and strong agile team?

I'm currently working with a global insurance technology firm who has been developing ground breaking initiatives in the industry. They are currently looking for a Contact Center Manager/SME who will be working closely with an onshore and offshore teams as they enter new regional markets.

This #TEKie has:
  • 4+ years of BA/Contact Center Operations experience
  • A 'completer-finisher' taking accountability for ideas from inception to delivery. To identify and deliver process improvement activity across the business.
  • Manage vendor relationship and provide governance on customer contact centre operation.
  • Manage the process, draw insights and initiate improvement plan based on the Net Promoter Score from different countries.
  • Excellent senior stakeholder management skills
  • Bachelor's degree or equivalent
  • Fluency in Cantonese, Mandarin a plus but not a must have.

Truly agile, start-up like culture and a highly collaborative team!
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