Continuous Improvement Leader

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Societe Generale
  • 18 Aug 18 2018-08-18

Continuous Improvement Leader


SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia.SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.


Within Operations (OPER) Asia department:

• Is at the service of the entire managerial community. As such, it

  • Supports managers in their daily activity for activity and performance monitoring, logistics, tools improvement, etc.
  • Is a key actor for Transformation
  • Supports change management: managerial practices (« Lean Management Team-Up »), skills development…
  • Pilots roadmap and GBS Transformation

Within this department, CIM « Managerial Continuous Improvement » is in charge of the development of a culture and of continuous improvement practices, relying on Lean Management tools and developing managerial competences.



In this team, the CI leader has in charge to anchor the continuous improvement culture of operational teams and to support the dynamic for change management.

To do that, the CI leader would:

1. Promote and develop continuous improvement culture within OPER Asia, in all regions
2. Develop operational teams' knowledge and Lean Management skills
3. Support managers in Lean management methodology and culture roll out
4. Help managers to increase their autonomy to help their own managers to grow («learn to make do »)

The Continuous Improvement Leader will lead or take part of projects where he / she will:

Main responsibilities:

• Help to make the manager's conviction to progress on continuous improvement efficiency supporting him/her in the principles appropriation:
o Explain to managers and staff the approach and the stakes.
o Give sense to the tools to face their operational stakes
o Assist and support manager to plan and implement CI initiatives

• Help managers and staff to become autonomous in the use of continuous improvement tools, considering the Business Line Local and Worldwide stakes and impacts of OPER Asia strategic projects
o Deploy Lean management waves with managers when necessary
o Train and accompany managers and staff to be autonomous in their use of continuous improvement tools

• Help the managers to develop their role and posture, at the service of continuous improvement
o Explain, train and insure that they understand their role
o help them to became conscious of their strengths, axis of improvement or barriers to behavior change in their manager's role.
o Accompany hierarchical managers to work on those topics with their direct reports

• Develop managers' tools to conduct their transformation
o Develop a reflex for defining a target. Be ambitious on known continuous improvement pillars
o Insure that they define, share with the staff and follow an action plan

• Contribute to CI international strategy
o supporting and participating to CI international community
o training CI leaders (both on Lean management and CI tools) in Paris and regions when necessary,
o And taking part of Lean Management rolls out when necessary

• Contribute to the optimization of CI operational model and its continuous improvement, working collectively on projects to improve our WW efficiency and impact

Technical skills

• Strong analytical skills
• Good business knowledge of investment banking/financing business products
• Good expertise of Operational processes
• Workshop facilitation and Presentation
• Excel and PowerPoint


• Knowledge on Lean Management tools
• Coaching Posture (question, challenge, empathy)
• People oriented
• Confidentiality
• Capability to share a positive and neutral mindset without judgment
• Ability to be in a parity mood with an open mind
• Provide options and not solutions
• Innovative
• Emotional intelligence (IEQ)
• Capability to: let personal agenda, ask help, help client to step back, detect body language, convince or influence with integrity
• Self confidence
• Role model
• Supportive
• Inspiring



Required/Must have:

• Experience working in International and Multi-cultural organization
• 5-7 years or above experiences in Lean/ Continuous Improvement / Consulting/ Scrum
• Banking operations in financial industry will be an advantage
• Management experience will be an advantage
• Experiences in training will be an advantage
• Experiences in coaching and people engagement work will be an advantage

• Good English Communication Skill (written/speaking/listening) with onshore or overseas
teams is mandatory.

• Graduate degree in finance, business administration, economics will be a plus
• Coaching practices equipped/ certified will be an advantage
• Scrum Master certified will be an advantage
• Lean six sigma green belt certification is good to have