Continuous Improvement & Process Analysis Senior Lead

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Societe Generale
  • 20 May 18 2018-05-20

Continuous Improvement & Process Analysis Senior Lead


SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia. SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.

Client Life Cycle Intelligence & Care (CLIC) is part of the cross-business Client management division for Global Banking and Investor Solutions (GBIS). CLIC is responsible for the SGCIB's Onboarding, KYC andClient Reference and Regulatory processes. Its mission is to ensure a simple-track and distinctive client journey, both on clients' and on employees' side, with a continuous commitment all along our clients' lifecycle.

CLIC is responsible for the following roles:

  • Coordinators of client onboarding and outreach: facilitating client navigation in the organisation
  • Data stewards: ensuring clients are ready to trade and maintaining data quality
  • KYC, Tax & Investors protection regulation experts: fulfilling our regulatory obligation to
  • protect Société Générale and our clients
  • Partners: assisting our collaborators throughout the organisation in making our relationship with our clients a unique experience
  • Keepers: establishing the normative framework between Société Générale and its clients
The Governance, Controls and Referential & Regulatory Data team is a pillar that supports the end-to end onboarding from an oversight perspective.

Key objectives include:

  • Develop a risk and control agenda
  • Implement and monitor appropriate KRIs and KPIs
  • Develop appropriate action plans and track to completion where KRIs are beyond tolerance
  • Perform quality assurance controls
  • Be the primary point of coordination for audit and regulatory inspections
  • Establish a Centre of Excellence for KYC and client referential & regulatory
  • Act as regional contact for changes in policies and procedures for AML / KYC and referential and regulatory data
  • Deliver trainings to CLIC KYC and business stakeholders


Roles and Responsibilities

  • Responsible for owning and leading any process reviews relating to onboarding, reviews and non AML
  • regulations from initiation to completion
  • Perform gap analysis of current and proposed target state and write business requirements
  • Actively manage and ensure project milestones are met on time and within budget
  • Perform impact analysis with relevant stakeholders, risk assess and facilitate management
  • decisions at the earliest possible time
  • Establish and manage the project management office artefacts such as project charter, project &
  • milestone plan, RAID log and operational readiness governance
  • Communicate with senior management and project sponsors on project status, milestones and risks and issues
  • Collaborate with other team members and contribute to project and controls initiatives
  • May involve in preparing, analysing and designing reporting metrics for presentation to various level of the management committee through data analysis of onboarding / client due diligence
  • production team statistics


Minimum Qualifications

  • 10+ years relevant experience in an investment bank or international multi-cultural organisation
  • 8+ years relevant experience in working in client onboarding / KYC / reference data related t ransformation programme from Operations or within Change
  • Degree in a Science/Finance subject from an internationally recognised institution
  • Excellent written and oral communication skills
  • Strong analytical skills through structure business analysis and project management methodology (such as PMP)
  • Adept MS Excel, PowerPoint and Word skills including but not limited to:
  • Designing and developing of Macros/VBA to read, analyse, extract and transform data
  • Using formulas for data manipulation and analysis
  • Using MS built-in functions for presentation

  • Desired Skills:
    • Knowledge of AML/KYC, regulatory (e.g. Hong Kong Professional Investor, Legal Entity Identifier) and tax (e.g. FATCA, CRS, 871m) regulations
    • Experience in presenting and communicating KPIs/KRIs to stakeholders at all levels and from
    • different teams

    • Ability to work in a dynamic and high pressure environment
    • Rigor, self-starter, pro-active and solution-oriented
    • Ability to juggle competing priorities in a dynamic environment
    • Good judgement (analysis and client & controls focused)
    • Curiosity and critical sense
    • Team player and promote knowledge share
    Key Skill Areas & Knowledge Required

    Result Orientation

    - Rigor
    - Ability to raise relevant alert to sponsor and management
    - Understanding of project stakes
    - Able to work in high pressure environment

    Client Orientation
    - Autonomy
    - Pro-activity and proposition-making mindset
    - Ability to understand the big picture of initiatives in his/her portfolio

    Change Management
    - Curiosity and critical sense
    - Negotiation and Leadership skills
    - Good oral and written communication

    Project Management
    - Mastering of all the different steps of a project cycle from scoping to execution phase
    - Ability to onboard people on a project and to keep the momentum during all the phases of
    the project
    - Ability to find the consensus with all stakeholders when necessary
    - Strong coordination skills and capacity to drive several and different contributors and
    - Capacity to identify project risks and to identify mitigation action to deliver on time
    - Ability to adapt communication to different level of interlocutors

    - Good interpersonal skills
    - Ability to stay tuned to CLIC Global and Regional Management, Business lines and Compliance

    Technical Skills
    - Strong analytical skills
    - Sound business knowledge of global market and financing activities and products
    - Basic knowledge of AML, Compliance and/or regulatory requirements
    - Basic knowledge of client relationship management is a plus