Custody Services Manager (Client Services) Custody Services Manager (Client Services) …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 25 Nov 20
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 25 Nov 20
Competitive
Custody Services Manager (Client Services)
Responsibilities :
  • Assist and advise institutional clients over on-boarding requirements, documentation and service issues in relation to operations or securities markets, including settlement, corporate actions, billing and cash management etc.;
  • Support existing institutional relationships through excellent services as well as the management of client expectation;
  • Handle client enquiries on account opening, corporate actions, trade settlement and market information etc.;
  • Assist Relationship Managers in the completion of custody account opening documentation and the set-up of system access;
  • Coordinate effectively with other units like Corporate Banking, Bank-wide Operations and Global Markets to maintain service standards and client focus;
  • Look out for new client relationships by communicating such opportunities to Sales team, and supporting Relationship Managers in their marketing efforts;
  • Contribute to regular service reviews with key custody clients in a bid to enhance service quality;
  • Liaise with concerned stakeholders on non-standard requirements and follow them through.
Requirements :
  • Tertiary education or above;
  • At least 3-5 years hands-on experience with financial services and exposure to global investment instruments;
  • Basic knowledge about securities market infrastructure, industry norms, and general operation practices in asset servicing with keen market sense and client service orientation;
  • A good team-player with strong interpersonal and coordination skills;
  • Able to work independently and tactfully in handling institutional clients to improve their service experience;
  • High level of risk awareness and meticulous with details;
  • Pro-active in identifying and resolving problems;
  • Strong communication skills in English and Chinese, including Putonghua.
Candidates with less experience will be considered for the role of Assistant Custody Services Manager (Client Services).

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