For Recruiters

Customer Care Associate (HK, perm, office hours)

Hays Malaysia
Hong Kong
Posted 1 day ago Flexible Permanent -
MPF Client Services Officer/Specialist permanent job with an award-winning, multinational MPF scheme provider (multiple headcounts)!

 

 

Your new company

The company you will be joining is an award-winning MPF scheme provider in Hong Kong, with more than 50 years of experience managing investments globally. This company invest heavily in providing its clients a best-in-class experience - to accomplish this, they are looking for multiple passionate customer service individuals to join their growing team based in their Hong Kong office.

 

Your new role

  • Handle correspondence and investigate complaints
  • Answer inbound calls and make outbound service calls
  • Provide service to walk-in clients
  • Handle issues relating to orders and "Not in Good Order" (NIGO) instructions
  • Conduct User Acceptance Test (UAT) / health-check for applications and systems
  • Conduct quality assurance on client services

 

What you'll need to succeed 

  • 2 years' experience in client services / call centre / customer service within fund management industry (candidate with lesser experience will be considered as Officer)
  • Retail fund experience would be an advantage
  • SFC 1, 4 or HKSI paper 1, 7, 8, or registration with MPFA would be an advantage
  • Good spoken and written English, Cantonese, and Mandarin
  • Professionalism, open-mindedness, and positive attitude

 

What you'll get in return

  • Excellent work environment and culture
  • Work-from-home benefit
  • Permanent employment
  • Career advancement in a multinational company

 

What you need to do now 

Interested in the above role, or similar positions in financial services? Click “apply now” to send your latest CV (Word/pdf file). We will get in touch with you if your profile is suitable for this and/or other job opportunities.

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