Customer Care role in multinational financial firm Customer Care role in multinational financial firm …

Morgan McKinley
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Morgan McKinley
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Customer Care role in multinational financial firm
My client is a multinational French base financial firm in Hong Kong, currently look for candidate who is interested in customer care position

Responsibilities:
 Handles customer inquiries from different incoming channels e.g. phone, email, digital media etc
timely and tactfully
 Provides customers with accurate product and policy service information
 Maintains and improves quality results by adhering to standards and guidelines
 Manages and resolves customer complaints and complex cases escalated from customer care
associate
 Provides immediate support to team members when they encounter difficulties in handling inquiries
 Documents all inquiry information according to standard operating procedures
 Assists supervisor to identify and implement improvement initiatives

Requirements:
 Fresh grad welcomed
 Customer-oriented with passion, patience and caring attitude
 Excellent interpersonal and communication skills
 Proficient in written and spoken English and Chinese. Fluency in Putonghua is a advantage
 Familiar with MS Word, Excel and Chinese Word Processing

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