Customer Development Officer - HSBC Insurance

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Aug 18 2018-08-19

Customer Development Officer - HSBC Insurance

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Customer Development Officer .

Principal responsibilities

  • Generate data analysis to provide customer insights to support new customer initiatives
  • Generate ongoing customer MIs to internal key stakeholders
  • Support in project management from idea creation, development to implementation for customer related projects and initiatives
  • Assist in measuring campaigns, events or projects effectiveness, and providing reports to support customer development strategy formulation and to improve customer experiences
  • Support to generate customer portfolio analysis for retention and cross selling campaigns
  • Manage the campaign fulfillment
  • Maintain relationship and liaise with co workers, other business units and external vendors to coordinate campaign implementation, conduct data analysis and reports to meet business needs

  • University Graduates
  • Knowledge and background in statistics and MI analysis preferred
  • Strong PC skills in Microsoft application especially in Excel and Access
  • Knowledge of simple programming will be preferred
  • Detailed oriented
  • Good command of written and spoken English and Chinese
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.