Customer Service Analyst, Private Banking Customer Service Analyst, Private Banking …

in Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong
Permanent, Full time
Be the first to apply
Customer Service Analyst, Private Banking
  • Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
  • Support internal enquires and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
  • Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
  • Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
  • Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

  • Previous relevant banking experience preferred.
  • Experience in customer experience/service/call centre
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

  • Bachelor's degree/University degree or equivalent experience

Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
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