Customer Service Analyst, Private Banking Customer Service Analyst, Private Banking …

Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
Customer Service Analyst, Private Banking
Responsibilities:
  • Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
  • Support internal enquires and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
  • Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
  • Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
  • Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.

Qualifications:
  • Previous relevant banking experience preferred.
  • Experience in customer experience/service/call centre
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:
  • Bachelor's degree/University degree or equivalent experience


Job Family Group:
Customer Service
Job Family:
Institutional Customer Service
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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