Customer Service Analyst, Private Banking
- Attend and fulfill client enquiries and requests relating to their bank accounts within the expected quality and service standards.
- Support internal enquires and requests from the various business functions in the Bank in regard to systems, processes, procedures and other banking matters.
- Engage and work closely with partners and stakeholders in identifying root causes of system outages, process gaps and deficiencies. And follow-up on the implementation of preventive measures to prevent recurrence of issues or problems.
- Support the implementation of business change activities and technology initiatives with close partnerships with business, operations and technology functions.
- Review and facilitate client and staff requests with a risk and control perspective, ensuring that the purpose and nature of these requests are in compliance with internal standards and regulatory expectations/requirements.
- Previous relevant banking experience preferred.
- Experience in customer experience/service/call centre
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence/lead change
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Job Family Group:
- Bachelor's degree/University degree or equivalent experience
Customer Service Job Family:
Institutional Customer Service Time Type:
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