Customer Service Officer - HSBC Securities Services Customer Service Officer - HSBC Securities  …

in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Be the first to apply
Customer Service Officer - HSBC Securities Services
Some careers shine brighter than others If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Customer Service Officer .

Principal responsibilities

  • ​Provide effective, efficient, quality and timely services to our members, employers and fund managers
  • Handle the follow up requests and complaints from members, employers, fund managers, external trustees and authorities
  • Adhere with the procedures, policy, regulations and trust deeds. Ensure all staff under supervisor is adhering to procedures and regulations
  • Suggest changes to procedures and streamline processes for efficiency gain due to system changes and legislative changes
  • Monitor and coordinate various UATs or project if necessary
  • Cross support the job of other teams from time to time as assign
  • Assist and back up Assistant Manager or Manager

  • ​Previous work experience in pension fund, MPF or call center experience would be an advantage
  • Fluent Mandarin, Cantonese and English
  • Eager to learn and strive for continuous improvement
  • Able to work under pressure and meet deadlines
  • Client focus and provide solution to clients
  • Flexible for job rotation and multi skilling
  • Willing to change and be proactive to drive change
  • High integrity and professionalism
  • Self starter and good sense of responsibility
  • Good people management skill, ability to lead and supervise subordinate
  • Hands on experience in PC applications
  • Able to use Cangjie or Quick Cangjie would be an advantage
You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.