Customer Services Officer (Walk-in Campaign)

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • Bank Of China (Hong Kong) Limited
  • 24 Nov 17 2017-11-24

Customer Services Officer (Walk-in Campaign)

Monday to Friday
Time: 9:00am - 6:00pm (Except 12:00 nn to 1:00 pm)
Venue: 29/F, Bank of China Centre, Olympian City, 11 Hoi Fai Road

(Walk-in candidates are also welcome)
Responsibilities:

  • Champion the one-stop personal banking services at branches
  • Deliver quality customer services through counter transactions
  • Identify existing and prospective customers' needs of financial services, including both products and services
  • Grasp opportunities to cross-sell appropriately
  • Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
  • Support back-end branch operations
Requirements
  • Diploma holder or above, with at least 5 subjects at Grade E / Level 2 or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
  • Relevant teller experience an advantage
  • Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
  • Strong sense of result orientation
  • Strong in delivering quality services to diverse customer types
  • Outgoing, proactive and with strong eagerness to learn
  • Strong communication skills and attention to details
  • Proficiency in English and Cantonese as well as fluency in Putonghua