Customer Support Engineer

  • 40K
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Captiare Limited
  • 21 Apr 18 2018-04-21

A financial related corporation is looking for a dynamic caliber (Both Eng. and Mandarin native speaker) for the Customer Support Engineer position to cope with its rapid growth.

Responsibilities

  • Provide support on all technical problems within own area of expertise, through the provision of telephone or on-line support. Work with the customers/partners to troubleshooting, establish the root cause of problems and provide end-to-end support in accordance with the SLA and/or established process
  • Contribute to maintain customer satisfaction with designated customers by fully resolving customer’s queries and/or problems and providing recommendations for improvement
  • Participate in service improvement projects within own area by executing parts of projects - may at some point manage small projects if required
  • Participate in delivery of technical consultancy and/or additional support service packages if required

 

 

Requirements

 

  • University degree in IT/Engineering or equivalent
  • 3-5 years of experience in a similar position in the same area with customer interaction and exposure
  • Excellent communication skill in English and Putonghua, both spoken and written. Any additional Asian language(s) will be an advantage.
  • Must have knowledge in Linux
  • Good knowledge of AIX, Solaris, Linux, Windows Server Operating System, TCP/IP
  • Good knowledge of routers, VPN and/or firewalls is an asset
  • Knowledge of Perl, Java, IBM WebsphereMQ is an asset
  • Strong analytical and troubleshooting skills
  • A team player, willing to work in a multicultural environment and to go the extra mile in meeting service delivery targets Negotiable
  • Willing to travel will be an advantage