Deputy / Assistant Teleservices Manager (15-20k) Deputy / Assistant Teleservices Manager (15-20k) …

Morgan McKinley
in Hong Kong
Permanent, Full time
Be the first to apply
Morgan McKinley
in Hong Kong
Permanent, Full time
Be the first to apply
Deputy / Assistant Teleservices Manager (15-20k)
Customer Service Executive (SFC License/ IIQE preferred) - A Large Banking Group is hiring Customer Service Executive to join their newly established Contact Centre

Key Responsibilities:
  • Deliver quality services to customers of "Cross-boundary Wealth Management Connect" through inbound and outbound calls in order to achieve business targets
  • Identify existing and prospective customers' financial needs, including both products and services
  • Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions
  • Propose resolutions and ensure formulations are in line with the overall business strategic goals, particularly optimize the retention of existing customers
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
  • Address customer feedback / complaints professionally
Key Requirements:
  • Degree or above
  • Possess qualifications in HKSI
  • With qualifications in IIQE is an added advantage
  • At least 1 year of relevant working experience in banking / financial institution and hotline customer services experience
  • Good command of English and Chinese in both verbal and written
  • Proficient in Putonghua is a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Possess hands-on PC skills in using MS Office applications and Chinese inputs
  • May required on-shift duty as needed
  • Experienced Candidate will be considered as Deputy/Assistant Manager

Please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Regan Lo at 3907 3944.

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