• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-03-24

Digital Business Risk and Control Manager - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 24 Mar 19

Digital Business Risk and Control Manager - Retail Banking and Wealth Management

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Business Risk and Control Manager .

Principal responsibilities

  • ​Coordinate across the Risk functions for the betterment of PayMe, delivering solutions to digital risk issues arising within each market and proactively identifying customer experience improvements
  • Work as part of the PayMe team as a Risk Manager, to develop, maintain and enhance risk and compliance controls that support Digital business objectives and risk appetite
  • Work closely with subject matter experts in each of the Risk sub functions, drawing on and facilitating specialised advice for new PayMe Journeys including exploration of real time anti impersonation solutions in Asia Pacific markets with vendors and viability from a risk perspective, working closely with Fraud and Financial Crime
  • Involve in the design and deployment of all products and services to ensure the Bank, and our customers, are secure and protected
  • Shape and influence digital risk controls, constructively challenging the status quo in search of continuously better ways to manage risk, including active engagement and understanding of local regulation and laws, and advocacy for digital friendly interpretation where needed
  • Performing the activities around controls testing and other business risk and controls management activities
  • Issue management around controls failures



  • Bachelor degree or higher
  • Significant understanding of Risk areas inherent in providing retail banking products and services to individuals, including the emerging Fraud, Legal, Information Security and Financial Crime risks inherent in mobile and web based services
  • Solutions orientated approach and proven ability to constructively and practically support business priorities
  • Experience constructively challenging the status quo, particularly from a digital innovation perspective
  • Ability to identify, assess and break down the technical details of any digital solution from a Risk perspective, while understanding the overall strategic priorities and maintaining a focus on customer experience
  • Strong stakeholder management skills and experience of matrix, cross functional and globally located teamwork
  • Experience and knowledge of web based services and technical expertise preferable but not essential

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.