Digital Engagement Assistant Manager - Wealth and Personal Banking Digital Engagement Assistant Manager - Wealth and  …

HSBC
in Hong Kong
Permanent, Full time
Be the first to apply
Not Specified
HSBC
in Hong Kong
Permanent, Full time
Be the first to apply
Not Specified
HSBC
Digital Engagement Assistant Manager - Wealth and Personal Banking

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs. We are currently seeking a high calibre professional to join our team as a Digital Engagement Assistant Manager - Wealth & Personal Banking.

Principal Responsibilities

  • Develop and own a cross-functional strategy that drives a step change increase in customer digital engagement, revenue, servicing and satisfaction.
  • Benchmark digital performance and processes against industry best practice, proposing change where necessary.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Responsible for establishing agreed SLAs with stakeholders in the design, implementation and remediation of activity.
  • Responsible for obtaining buy-in from and influence senior management and stakeholders for all key initiatives, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans.
  • Work collaboratively across all parts of WPB and AMH teams,
  • Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies.
  • Supporting audit/independent programme assessments as required.

Requirements

  • Strong Commercial Orientation with the ability to leverage data and analytics to gain insights, and to balance risk vs. rewards and maximize cost effectiveness and profitability for the business
  • Proven ability to navigate and deliver results in a matrixed organization
  • Leadership experience of designing and implementing communication strategy
  • Experience in strategy formation, campaign management and project execution
  • Leadership experience in customer focused organization, in disciplines such as digital, marketing or change management skills motivating and inspiring others to excel
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Excellent understanding of marketing methodology, frameworks and best practice
  • Ability to lead work groups and influence global and local teams

You’ll achieve more when you join HSBC. 
www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal d
ata held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.



Company Overview

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through three global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking & Markets. Our network covers 64 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to achieve your ambitions. Come and work with us and you'll have opportunities to build connections with colleagues and customers worldwide and help build the bank for the future.

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