Digital IT Delivery Lead - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 16 Aug 18 2018-08-16

Digital IT Delivery Lead - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as Digital IT Delivery Lead.

Principal responsibilities

  • Provide Asia Pacific in region oversight and holistic management of digital service delivery and operation
  • Connect specialists in all related disciplines and experts in Hong Kong and Asia Pacific markets to conduct diagnosis and solve cross teams challenges and issues, in particular those specific to markets
  • Advise on local and regional trends and practices, for example customers, partners or service providers, competitors, compliance and regulatory as well as surrounding backend systems integration, which are the essential elements to land the global systems to markets.
  • Ensuring adherence to governance procedures and significant contribution to process improvement.
  • Considering risk implications in all decisions and activities through a good understanding of business activity, opportunities and threats.
  • Ensure that problems are managed at peer level, and escalated efficiently with the minimum disruption to the business.
  • Adopt and share standards, tools, best practices, principles for cost, quality and productivity improvement.
  • Maintain good exposure and develop knowledge in new techniques, products, services, technologies and standards

  • University degree in computer science, information technology or related discipline or equivalent experience
  • In depth experience of Internet, Mobile and Digital Experience delivery with a working knowledge of agile methodologies.
  • Strong Information Technology Leadership, managing matrix project teams both regionally and globally, with the ability to work effectively as part of a team or on an individual basis
  • Knowledge with domestic trends in terms of Store Value Facility, and technology being used in the context of online payment, Person to Person or Person to Merchant
  • Vendor management experience is definitely an advantage.
  • Availability to undertake the travel required for this role as required.

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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