Digital Innovation Manager, User Centered Design - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 15 Jul 18 2018-07-15

Digital Innovation Manager, User Centered Design - Retail Banking and Wealth Management

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Innovation Manager, User Centered Design.

Principal responsibilities

  • Work with others focused on digital proposition strategy and emerging technologies including but not limited to artificial intelligence, distributed ledger technology, Internet of Things
  • Bring systems level thinking to dissect and interpret the entire ecosystem of a product, service or system
  • Help develop ethnographic research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations
  • Generate data and verbatims and drive synthesis and insight generation on unmet user needs and how they may grow in one to five years
  • Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, info graphics and artifacts in support of a client mission
  • Collaborate with designers and technologists to map and visualize ideas
  • Bring an onni channel lens to services, combining analog and digital touchpoints
  • Use human centered planning to develop new business models and change management
  • Develop strategic roadmaps, define requirements, processes and generate business cases to support work stream objectives
  • Conduct qualitative and quantitative methods of evaluation
  • Maintain a human centered focus to your work
  • Contribute to thought leadership in the field

  • Experience with innovative digital propositional development and deployment
  • Experience with service design, design thinking, design research, business design, or customer experience strategy
  • Experience with behavioral analysis
  • Experience with ethnographic fieldwork and making sense of qualitative and quantitative data
  • Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Experience with quantitative UX research, knowledge of statistics, experiment design, and SPSS, R, and Python an asset
  • Experience with client negotiation and setting expectations against real world limitations
  • Ability to be inspiring, open minded, hardworking, and thoughtful
  • Degree in Human Computer Interaction, Cognitive Science, Design, Experimental Psychology, Anthropology, Sociology, or a related field preferred
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.