Digital Messaging Analyst - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 17 Oct 18

Digital Messaging Analyst - Retail Banking and Wealth Management

Some careers shine brighter than others
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Messaging Analyst.

Principal responsibilities

  • ​The role holder is key member of a cross functional delivery teams comprising of participants from local business, analytics and date teams that possess a wide range of skills that include and not limited to analysis, market understanding, design, optimisation, technology and testing.
  • The Digital Messaging Analyst should undertake tasks in line with User Centred Design methodology, across both the manufacture definition and design and deployment environment supporting convergence and reuse globally when and where possible.
  • Lead and or participate in digital proposition development at the global level.
  • The role holder will ensure flawless and optimum execution of digital value added messages.
  • The jobholder will work closely with providing operational insight, offering a pragmatic approach to Global Digital Teams and other global functions such as SWD and Analytics.


Qualifications
Requirements
  • Strong Analytical ability and experience with excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
  • Solid understanding of digital technology
  • The ability to quickly understand customer and operational considerations
  • Awareness of User Centred Design methodology, sourcing of customer insight and importance of customer testing
  • Excellent understanding of project methodology, frameworks and best practice
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations
  • Innovative, the ability to approach things differently or do different things to deliver goals
  • Commercial focus, capable of identifying and quantifying key business drivers to achieve business goals
  • Experience of process improvement and LEAN thinking methodologies
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, such as commercials, risk, customer experience, determine the implications and make recommendations as needed.
  • Excellent relationship management and influencing skills to satisfy a wide range of internal and external customers with conflicting priorities
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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