• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-04-24

Digital Messaging Analyst - Retail Banking and Wealth Management

  • Full time
  • Hong Kong
  • 24 Apr 19

Digital Messaging Analyst - Retail Banking and Wealth Management

Some careers prize diversity more than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Messaging Analyst.

Principal responsibilities
  • ​Undertake in-depth analysis to drive best in class digital messaging to ensure sales and excellence in service across digital channel experience.
  • Identify the source of data or insight to underpin the design of digital messaging for both manufacture and deployment
  • Support the definition and scoping of analysis activity for digital messaging initiatives working with in country teams, identify current state, undertake gap analysis, brief in to design new requirements
  • Oversee the production of the Digital Messaging documentation in line with committed timescales and methodology, securing approval from stakeholders as required
  • Provide deep and or broad subject matter expertise
  • Challenge business requirements where these are not supported by robust data or priorities.
  • Support Digital Messaging activity across a portfolio of projects or initiatives
  • Collaborative working with business partners across country, digital, product, marketing, operations and tech teams.
  • Indirect leadership of resources and specialists across other functions and organizations where work is outsourced.
  • Oversee Quality Control in Analysis team output
  • Digital center of excellence governance structures
  • Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate
  • Facilitate sharing of best practice across Digital supported Entities and with wider Digital community globally
  • Adherence to Hong Kong, Asia and in country regulatory and compliance policies
  • Ensure HSBC is not put at any operational or reputational Risk by sharing knowledge of, and adherence to, group, HSBC Operations Service and Technology and Digital processes, Functional Instruction Manual and necessary engagement with other group Functions where required to ensure change is created and delivered fit for purpose

  • Graduate
  • Strong analytical ability and experience, excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
  • Solid understanding of digital technology
  • The ability to quickly understand customer and operational considerations such as risk
  • Awareness of User Centred Design methodology, sourcing of customer insight and importance of customer testing
  • Excellent understanding of project methodology, frameworks and best practice
  • Be Innovative with the ability to approach things differently or do different things to deliver goals
  • Be Commercial focus, capable of identifying and quantifying key business drivers to achieve business goals
  • Experience of process improvement and LEAN thinking methodologies
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, such as commercials, risk, customer experience, determine the implications and make recommendations as needed.
  • Excellent relationship management and influencing skills to satisfy a wide range of internal and external customers with conflicting priorities
  • High levels of resilience and self-motivation
  • People skills with the ability to share own Subject Matter Expertise to coach and develop others
  • Respectful of different cultures, working with colleagues from across all five regions North America, Latin America, Middle East, Asia Pacific and Europe
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.