Digital Planning and Resource Specialist - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Jun 18 2018-06-19

Digital Planning and Resource Specialist - Retail Banking and Wealth Management

Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Planning and Resource Specialist.

Principal responsibilities

  • Managing processes such as headcount tracking and resource requests, responding to all customer requests and enquiries
  • Working with the Delivery Teams to provide effective recourse provision, supporting the teams overall people planning
  • Assisting with the creation and maintenance of plans and forecasts, identifying and addressing demand and supply when needed
  • Resource and headcount supply and demand reporting
  • Overseeing resource management and recruitment processes, task governance, plans and reporting
  • The role may involve direct line management responsibilities for one or more Planning Analysts

  • Graduate
  • Strong analytical and numerical skills and expertise with a working knowledge of analysis tools, such as Excel
  • Experiencing of managing teams such as direct or indirect reports is preferred, strong stakeholder management, including the ability to negotiate and influence is essential
  • Excellent attention to detail, and the ability to work with complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
  • Excellent understanding of project methodology, frameworks and best practice, with experience of presenting key information to senior management.
  • Working knowledge of resource planning within a transformation role
  • Subject Matter Expertise for Digital transformation, including technical, commercial, market place and customer considerations
  • Experience of operational planning and management, understanding resource requirements in order to fulfill project delivery
  • Strong commercial focus, ability to balance between risks and rewards, maximize cost effectiveness and profitability for the business
  • Strong negotiation and relationship skills to satisfy a wide range of internal and external customers with conflicting priorities.
  • Pragmatic decision making skills, with the ability to make clear judgments, understand the implications and communicate these effectively
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Be Innovative and able to approach things differently or do different things to deliver goals
  • Respectful of different cultures, working with colleagues from across multiple regions spanning our global footprint
  • High levels of resilience and self-motivation

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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