Digital Product Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 24 May 18 2018-05-24

Digital Product Manager - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product Manager .

Principal responsibilities

  • Accountable to Global Digital Product Management for ownership and delivery of digital product backlog.
  • Proactive in collaboration with cross functional scrum teams to provide product vision, direction and priorities.
  • Develop and promote a customer centric ethos, use insight to continuously enhance user experience, increasing loyalty, advocacy and retention.
  • Provide SME support and direction to Analysis, Design and Testing teams.
  • Proactive role in the development of new operational Product Management competency ensuring consistency with peers across Associate Product Management community.
  • Develop clear governance procedures within discipline to maximize convergence across region, and ensure any divergence is justified.
  • Procedures should be comprehensive and unambiguous, and include SLAs, individual and team ownership, resolution scenarios and escalation policy.


Qualifications
Requirements
  • Graduate
  • Digital Product Management and Owner experience, owning all aspects of their product from initiation through to optimization.
  • Excellent customer focus, Awareness of User Centred Design methodology, digital customer behaviour, sourcing of customer insight and importance of customer testing.
  • Excellent understanding of delivery frameworks particularly hands on experience of working in an Agile sprint team.
  • Subject Matter Expertise of digital channel, including technical, commercial and market considerations.
  • Commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
  • Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data.
  • Strong decision making skills, with the ability to make clear judgments based on data and insight and understand the implications.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Ability to approach things differently or do different things to deliver goals
  • Respectful of different cultures, working with colleagues from across all 5 regions
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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