• Negotiable
  • Hong Kong
  • Permanent, Full time
  • Standard Chartered Bank Hong Kong
  • 31 Jan 18

Digital Product Owner, Online FX, Wealth Management

  • Location: Hong Kong
  • Salary: Negotiable
  • Job Type: Full time

We are currently looking for Digital Product Owner, Online FX, Wealth Management to help transform the way Wealth Management (WM) products and services are delivered to clients.

  • Review/understand key business policies and processes in WM, with an emphasis on client interactions and front office productivity (e.g., process of initiating and completing the sale of FX). Identify critical pain-points, and articulate how planned / in-flight technology projects will solve them (e.g., change paper forms to electronic workflows)
  • Develop/maintain a vision for agile technology projects and be responsible for communicating the vision to the scrum team. Be responsible for agile technology projects and features from concept to final implementation
  • Work with architects, business stakeholders and development teams to ensure that business, quality and functional goals are met with each release. Be responsible for the design, usability, quality and delivery of agile technology projects and features
  • Be key decision maker on priorities and design decisions, and work to ensure that all stakeholders are aligned at each stage of agile development lifecycle. Understand both engineering and business side of releases and be ultimately responsible for representing end user's needs
  • Provide business input on requirements to the technology project teams. Work with subject-matter experts in product teams, front office and operations on requirements (e.g., new electronic workflow to simplify layers of checking, or to auto-populate repeated fields in client forms). Prioritise "must have" items vs. "good to have"
  • Review technology plans & design specifications, to ensure business requirements are met and that benefits will be delivered. Identify impact on critical processes within the Bank's operational risk framework, & work with process owners & project teams to ensure robust controls
  • Work with technology project teams to develop test plans. Co-ordinate business users to test new platforms or technology features that are developed. Ensure final delivery meets user needs
  • Work with stakeholders in the front, middle and back offices to ensure successful "go live" of projects, from the business perspective. Develop commercialisation plans & training material, co-ordinate briefings, design & execute communication plans. Gather feedback post-implementation, and track benefits captured
  • Participate in project review meetings and identify/highlight any potential issue that may impact project's cost, timeline and/or scope and work with concerned stakeholders for its early resolution to bring back the project on track
  • Conduct periodic briefings to senior management on progress of technology projects, from the business perspective. Highlight issues that require resolution
  • Coordinate with Regional and Country counterparts/stakeholders in delivering the above. Role is global, physical location is with the global WM team in preferably HK or SG. May require occasional travel depending on specific projects

Qualifications and Skills

  • 5+ years' experience in a product-related or change/transformation role of a bank's wealth management preferably as a digital online FX product owner. Demonstrated knowledge of how WM processes and technology systems work
  • Must have previous experience as a PO/Business Lead for Digital technology projects for Relationship Manager's and/or Clients in WM
  • Strong skills in conceptual & quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus
  • Excellent professional skills including verbal/written presentation & communication skills; ability to "see the big picture" and manage the details of implementation; ability to follow through on execution
  • Desirable: Experience in lean/six sigma process improvements