Digital Product UX and Design Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 18 Jun 18 2018-06-18

Digital Product UX and Design Manager - Retail Banking and Wealth Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Product UX and Design Manager .

Principal responsibilities

  • Lead support of user experience design activity to create Best In Class experiences for the Public Websites, Internet Banking, Share dealing and Mobile, including future channels and devices
  • Undertake all aspects of design activity from concept to customer testing to produce deliverables, including initial sketches, wireframes, clickable prototypes in line with Global and Regional Digital orderbook and in conjunction with other Digital teams
  • Work with the business to clarify the requirements for a piece of work and the problem trying to be solved

  • Strong understanding of digital business, while experience with travel, lifestyle, or other consumer product
    development is a strong advantage
  • Possess a blend of business and technical savvy, ability to drive strategy into action
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out
    why things happen
  • Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and
    communicate across various business lines and units and at senior levels within the organisation
  • Customer focused, results based approach, able to deliver to deadlines
  • Demonstrates flexibly when addressing shifting or competing priorities
  • Proven ability to influence large teams without direct leadership authority
  • Bachelor degree or equivalent preferable.
  • Strong Analytical and Presentation skills
  • Energetic, positive attitude and team player
  • Strong commercial focus, ability to balance risks and rewards and maximize cost effectiveness and profitability for the business
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments and understand the implications.
  • High level of resilience and self motivation
  • Good experience in User Centred Design methodology and its practical implementation
  • Skilled in the use of prototyping tools, flash and rich media
  • Good experience of working with and managing agencies particularly usability testing
  • Strong knowledge of interaction design and information architecture disciplines, creating wireframes, site
    maps, user workflows, personas and prototypes
  • Strong understanding of user research and user testing methods and translate the research findings into
    design solutions
  • Good experience of reviewing existing digital solutions and provide expert user experience analysis
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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