Digital UAT Manager - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 Sep 18 2018-09-19

Digital UAT Manager - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital UAT Manager.

Principal responsibilities

  • ​Building a high performance team in accordance with Quality Assurance principles
  • Supervision and direct leadership of Quality Assurance team activity ensuring standards are met Quality Assurance
  • Escalation point for programme issues and concerns
  • Supporting the delivery production line development, testing and implementation ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
  • Management and co-ordination of Quality Assurance testing activity working with other teams to achieve
  • Ensure Quality Assurance Testers in the Product line are adopting and utilising available Digital testing tooling and processes
  • Ensure Quality Assurance test scope is understood, agreed and achieve across all programmes
  • Allocate or review resource to support various activities
  • Provide or review and validate estimates provided where appropriate, challenging any concerns
  • Ensure project journey meets business and customer standards highlighting appropriately issues or improvements during requirements or testing phases
  • Challenging appropriately with a view to get the right result for the customer
  • Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live
  • Direct Leadership of up to Eight Full Time Employees
  • Management of testing activity or resources across a portfolio of projects or initiatives.
  • Indirect leadership of supporting resources such as non-functional and Automation Testers
  • Work collaboratively with colleagues and other teams to ensure speed to market following agile practises
  • Share best practise and knowledge across test teams, demonstrating clear improvement in your performance or behaviours or advocating role model behaviours to peers.
  • Buddying or coaching new starters on the processes and Quality Assurance discipline
  • Adherence to mandatory objectives
  • Alignment of activity to departmental governance
  • Highlight any risks or improvements to departmental policies
  • Quality Control
  • Adoption and use of Global Test standards and processes
  • Proactive and reactive resource management, ensuring specialists are identified and are able to support testing activities
  • Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
  • Contribute to defining test governing standard set by Quality Assurance discipline to and ensure team follows
  • Operation within Digital governance structures


Qualifications
Requirements
  • ​Excellent knowledge of the testing process, digital channels, and customer expectations
  • Past working experience in a relevant Quality Assurance roles such as Exploratory Quality Assurance Lead or Manager
  • Good understanding of project methodology, frameworks and best practice
  • Knowledge of the Agile development methodology and experience of working using these techniques
  • Working knowledge of test tools such as Jira and Confluence
  • ISTQB qualification
  • Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, such as commercials, risk, customer experience, determine the implications and make recommendations as needed.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • High levels of resilience and self motivation
  • Strong analytical ability and experience excellent attention to detail and the ability to see things through to completion.
  • The ability to quickly understand customer and operational considerations, such as risk
  • People leadership experience motivating and inspiring others to excel
  • Strong performance management and team development skills
  • Innovative the ability to approach things differently or do different things to deliver goals

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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