Director - End User Services APAC

  • HKD90000 - HKD120000 per month + bonus + benefits
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • iKas International (Asia Pacific)
  • 26 Jul 18 2018-07-26

Our client is a large international organisation that are looking to hire a Director level End User Services Manager for APAC to be based in Hong Kong. The successful candidate will be responsible for all the employee IT experience in APAC specifically for the delivery of field support, service desk and executive support. Therefore very strong stakeholder management, vendor management and service management experience is essential.

Director - End User Services APAC

Our client is a large international organisation that are looking to hire a Director level End User Services Manager for APAC to be based in Hong Kong. The successful candidate will be responsible for all the employee IT experience in APAC specifically for the delivery of field support, service desk and executive support. Therefore very strong stakeholder management, vendor management and service management experience is essential.

Key responsibilities:

  • Overall responsible for all end user services in the region specifically for field support, service desk/ desktop support and executive support.
  • Delivery of strategic goals for the employee IT experience.
  • Facing off to the various country IT Heads in Asia and the Regional CIO.
  • Managing the vendors across the region.
  • Directing service improvement programmes and ensuring high level service level management.

Key requirements:

  • Minimum 15 years of working experience up to senior management and director level for a large multinational organisation.
  • Strong end user services, service desk background, especially for ITSM and ITIL
  • Excellent stakeholder management skills up to C level
  • Proven vendor management experience with managing service level
  • Previous experience building teams and creating strategic plans, especially for service improvement programmes.
  • Excellent communications skills in English and Chinese (ideally Mandarin)

To apply; send your resume in word format to Dave Hilling at dhilling@ikasinternational.com with Director - End User Service APAC in the subject header.

iKas International (Asia) Limited is providing recruitment services for this role.

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