The Manager, Events is responsible for the end-to-end planning and delivery of regional incentive travel programs, from concept development through post-event evaluation.
Job Summary
- Serve as the primary liaison between regional teams, local markets, internal stakeholders, and external partners.
- Provide regular updates on program status, qualification milestones, requirements, and key decisions.
- Coordinate stakeholder feedback, manage follow-ups, and escalate risks or issues when necessary.
- Lead the planning and execution of incentive trips, including destination selection, project timelines, travel arrangements, accommodation, activities, and guest management.
- Develop and maintain event documentation such as project plans, run sheets, travel manifests, operational checklists, and presentation decks.
- Manage on-site event delivery, including arrivals, transfers, functions, activities, rehearsals, and readiness checks.
- Oversee vendors and destination partners to ensure smooth operations and service excellence.
- Negotiate and manage relationships with hotels, airlines, destination management companies, production vendors, and other suppliers.
- Track budgets, manage expenses, process invoices, and support financial reporting.
- Ensure compliance with procurement, risk management, data privacy, travel security, and corporate governance requirements.
- Conduct post-event reviews and identify opportunities to improve future programs.
- Support regional events and strategic projects as required.
Requirements
Education & Experience
- Bachelor's degree or equivalent experience in Event Management, Hospitality, Communications, Marketing, Business Administration, or a related discipline.
- Minimum 5-8 years of experience in:
- Corporate events
- Incentive travel programs
- Meetings and conferences
- Destination management
- Hospitality
- Agency-side event delivery
- Proven experience managing:
- Event logistics
- Travel arrangements
- Guest management
- Vendor relationships
- Event budgets
- On-site event operations
- Experience working with regional stakeholders and international suppliers is preferred.
- Willingness to travel and work outside standard business hours when required.
Knowledge & Skills
- Strong end-to-end event management experience, ideally involving:
- Regional incentive trips
- Executive meetings
- Large-scale corporate events
- Strong stakeholder management and communication skills across multiple markets and functions.
- Ability to work effectively with:
- Regional teams
- Local markets
- Senior stakeholders
- Vendors
- Destination partners
- Experience in vendor sourcing, management, and contract negotiation.
- Strong budgeting, expense tracking, invoice processing, and financial management skills.
- Good understanding of:
- Procurement processes
- Corporate compliance
- Data privacy requirements
- Travel risk and security management
- Financial controls
- Strong project management and organizational skills.
- Excellent attention to detail and ability to manage multiple deadlines simultaneously.
- Advanced proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Experience with event management or registration platforms (e.g., Cvent) is an advantage.
- Excellent written and spoken English.
- Additional Asian language capabilities are a plus.
Problem Solving & Leadership
- Ability to independently manage complex event-related issues involving:
- Travel disruptions
- Last-minute attendee changes
- Vendor performance concerns
- Budget constraints
- Accessibility and dietary requirements
- Security and operational risks
- Strong decision-making skills with the ability to balance:
- Guest experience
- Brand standards
- Cost management
- Compliance requirements
- Operational feasibility
- Ability to assess risks, implement practical solutions, and escalate significant issues appropriately.
- Proven ability to lead cross-functional projects and deliver successful events in fast-paced, high-pressure environments.
Job ID ILSMLL-4A4B35FD
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