Fraud Control Manager Fraud Control Manager …

Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 03 Nov 20
Competitive
Bank Of China (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 03 Nov 20
Competitive
Fraud Control Manager
Responsibilities:
  • Follow up and analyze abnormal online/mobile banking transactions of individuals and corporate customers, and ensure that cases are handled according to established procedures
  • Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate future losses
  • Review transaction monitoring rules regularly, adjust rule parameters according to the re-check results and put forward system modification requirements to the respective department, and be responsible for testing
  • Interact with external partners such as regulatory bodies and banks to maintain intelligence exchange
  • Understand market fraud methods and situations, and re-examine existing monitoring rules as needed
  • Provide tips on fraud to customers, and draft customer notes and reminders
  • Participate in project development of fraud monitoring system, and provide support for establishing user needs and system testing
  • Develop procedures and monitoring mechanisms for handling suspicious transactions
  • Provide training on fraud prevention knowledge and awareness
  • Ensure bank's policies and procedures are in compliance with regulatory requirements
  • Perform other tasks and instructions assigned by the Head of Anti-Fraud Management or senior management
Requirements:
  • Degree holder or above; completion of fraud management or investigation programme will be an advantage;
  • At least 5 years working experience in investigating bank fraud cases and other bank incidents.
  • Be able to handle multi-tasks independently
  • Possess strong logical and analytical skills in problem solving
  • Excellent interpersonal and communications skills
  • Good command of both spoken and written Chinese and English, including Putonghua
  • Project Management skills will have advantage


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