Global Head of Insurance Operations - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Global Head of Insurance Operations - HSBC Operations, Services and Technology

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join our team in the role of Global Head of Insurance Operations.

Principal responsibilities

  • Act as a Lead for all insurance operations activity and interface for insurance with the Global Businesses.
  • Identify strategic initiatives for Insurance Operations to deliver required regulatory change, improved customer experience and operational efficiency.
  • Develop and implement the Operations Target Operating Model aligned to Global Business TBM/TOMs.
  • Manage the relationships with the Global Businesses, Global Functions, other HOST areas and other senior executives across the Group.
  • Ensure effective controls are in place to manage operational, regulatory, information security, contingency, vendor and fraud risk.

  • Extensive Operations Management or related Business Management experience and a proven track record in delivery.
  • Recognized by the Global Businesses and in Operations as a Subject Matter Expert with a strong grasp and understanding of the Insurance and Pension Products alongside the respective regulatory needs of both.
  • Strong grasp of existing and emerging technologies and their use in Operations.
  • Demonstrates clear evidence of the importance of managing risk and the competence to deliver it.
  • Strong relationship management and program / transformational change management skills.
  • A resilient, self-starter capable of driving performance sometimes in ill-defined / new domains often on a virtual / remote basi.
  • Able to define a strategic goal and define / deliver an approach to move tactically towards it.
  • Strong communication, presentation and influencing skills.
  • Excellent planning, organizing and commercial skills including strong financial management capability.
  • Highly effective in working with all levels of management and staff and in a matrix environment.
  • Operates well across cultures and in multi-cultural diverse work environments.
  • Ability to leverages resources outside of direct control to achieve goals.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role, please contact the recruiter for this role.

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