• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-05-22

HK - GCB O&T - AVP, Judicial Request and Record Retrieval

HK - GCB O&T - AVP, Judicial Request and Record Retrieval

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Associate's Degree/College Diploma
  • Job Function: Transaction Processing
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18010432


  • Manages the day-to-day workflow within a team to facilitate on-going customer needs for various document retrievals
  • Coordinate activities with risk management, legal, and other operations staff to ensure that retrieved document satisfies applicable legal, regulatory and customer requirements.
  • Requires an in-depth evaluation of basic business processes, department procedures, and HK banking industry standards
  • Interfacing with customers regarding issues to ensure smooth workflows
  • Manages workflow; entails managing volumes and ensuring work is handled efficiently, handles escalations prior to going to manager, may resolve non-routine or escalated issues
  • Regularly assumes informal/formal leadership role within the department, involving in coaching and training of new recruits/lower level staff
  • Involves project implementation to improve and/or re-design processes
  • Strong communication and diplomacy skills are required


  • BS/BA degree or related disciplines
  • 7 years or above of work experience with proven track record in operational effectiveness and people management
  • Business process redesign, change management and / or strategy implementation knowledge with global financial institutions
  • Proficient in Excel and Power Point
  • Strong communication skills
Hong Kong Hong Kong Hong Kong HK