HK - GCB O&T - General Services & Travel Assistant Vice President

HK - GCB O&T - General Services & Travel Assistant Vice President

• Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
• Education: Associate's Degree/College Diploma
• Job Function: Transaction Processing
• Schedule: Full-time
• Shift: Day Job
• Employee Status: Regular
• Travel Time: No
• Job ID: 18010432

• Manages the day-to-day workflow within a team to facilitate on-going customer needs for various document retrievals
  
• Coordinate activities with risk management, legal, and other operations staff to ensure that retrieved document satisfies applicable legal, regulatory and customer requirements.
  
• Requires an in-depth evaluation of basic business processes, department procedures, and HK banking industry standards
  
• Interfacing with customers regarding issues to ensure smooth workflows
  
• Manages workflow; entails managing volumes and ensuring work is handled efficiently, handles escalations prior to going to manager, may resolve non-routine or escalated issues
  
• Regularly assumes informal/formal leadership role within the dept., involving in coaching and training of new recruits/lower level staff
  
• Involves project implementation to improve and/or re-design processes
  
• Strong communication and diplomacy skills are required
  

• BS/BA degree or related discipline
  
• 7 years or above of work experience with proven track record in operational effectiveness and people management
  
• Business process redesign, change management and / or strategy implementation knowledge with global financial institutions
  
• Proficient in Excel and Power Point
  
• Strong communication skills