• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-10-17

HK - GCB O&T - Operations Analyst

HK - GCB O&T - Operations Analyst

  • Primary Location: Hong Kong SAR of PRC
  • Education: Bachelor's Degree
  • Job Function: Operations - Core
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18061736


The Operations Officer reports into the Operations Manager and will assist in the daily Operations processing, monitoring, trade settlements and other administrative and support functions to the business and sales support team.

Responsibilities include:
    • Process check disbursements, securities and fund transfers; take action on control reports and wires
    • Ensure that operational work is accurately and efficiently processed, providing service to clients, and protecting the Firm from financial loss and liability
    • Resolve all service, administrative and operational problems, while communicating status to Financial Consultants and internal clients
    • Monitor large accounts and unusual activity
    • Process handling of errors and maintain error account file
    • Research and collect unsecured debits
    • Review and assist in collection procedures
    • Ensure branch procedures are in compliance with regulatory agency rules & firm policy
    • Ensure support staff and FCs understand and follow all rules and regulations of the regulatory agencies as well as Firm policy and procedure
    • Prepare and submit required reports to Regional Office
    • Coordinate branch examinations -- provide records and information requested by examiner
    • Review branch examinations findings and assist Branch/Operations Manager in responding to and implementing recommendations
    • Be alert for compliance and client problems, reporting unusual or unethical situations to the Branch/Operations Manager
The candidate is expected to learn and develop into a supervisory function overtime with expanded responsibilities which may include:
    • Assist Operations Manager with administrative and sales support functions to minimize risk and assure efficient client-focused service
    • Focus on management, compliance, and supervision
    • Supervise and coordinate Operations support staff work and assignments
    • Evaluate workloads and problem areas within operations to determine potential reassignments and training
    • Supervise and cross-train operations staff
    • Assist Branch Manager in disseminating information at regular branch meetings
    • Employment functions including interviewing, hiring, coaching, counseling, performance appraisals/disciplinary actions and salary reviews for support staff
    • Perform all managerial duties delegated by the Branch Manager


    • 2-5 years of relevant working experience
    • Good understanding of securities, FX, commodities and futures, and brokerage products
    • Analytical and meticulous
    • Mature and independent to handle assigned tasks with minimum supervision
    • Good interpersonal and communication skills
    • Team player who is able to work under pressure
    • Proficient in Microsoft Excel, Word & PowerPoint