• Competitive
  • Hong Kong
  • Permanent, Full time
  • Citi
  • 2018-07-20

HK GCB Senior Vice President Cards Business Planning

HK GCB Senior Vice President Cards Business Planning

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong
  • Education: Bachelor's Degree
  • Job Function: Bus Strategy, Planning & Admin
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18033405


Leads a team to drive positive NPS for Cards, optimize expenses and ensuring an effective control framework for Cards and Unsecured Lending.
  • Take ownership of NPS results and the actions required to impact the NPS results positively
  • Analyze issues affecting the customer experience to identify the root cause
  • Ensure key initiatives and process re-engineering efforts that will impact the business are aligned to provide customers a remarkable digital experience
Expenses Management:
  • Prepare the plan and forecast expenses.  Analyze expense variances to identify opportunities
  • Work with product team leads and key stakeholders to identify opportunities to optimize expenses
  • Review and perform proofing of high risk balance sheet items and follow up on aging items in eRecon
  • Work closely with Card Associations on billings and reconciliations
  • Act as department BURO
  • Coordinate periodic self control assessment, internal and external audit review or exam
  • Work closely with other key stakeholders to ensure proper implementation and compliance of external and internal policies, standards and procedures


  • University degree holder or equivalent
  • Minimum 10 years working experience in retail banking or financial services industry with knowledge of Cards and Unsecured Lending products is required
  • Strong leadership, attentive to details, strong control mind-set, work independently, handle and prioritize multiple tasks
  • Organized and possess excellent quantitative, analytical and communication skills
  • Good interpersonal skills and ability to work with key stakeholders
Hong Kong Hong Kong Hong Kong HK