HK IT Trading Floor Support

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you’re valued as part of our team!

About BNP Paribas in Asia Pacific ( www.apac.bnpparibas )

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our customers. We offer a competitive salary & benefits package and also an excellent work environment where you're valued as part of our team!

* excluding partnerships

Main Objectives & Purpose
- End user support for IT systems, software and hardware on Trading Floor
- To be customer-focused and maintain a high quality service standard
- Shift duty to provide 7 -7 support

Key Result Areas
- To provide day to day desktop support for Trading Floor user
- To be responsible for Market Data Service Support and maintenance, assist for service implementation
- To provide assistance to infrastructure deployment
- To provide assistance to application support for testing / deployment
- To responsible for update and maintenance of committed DR Service
- To provide 2nd level support for China branches
- To administrate user Window's accounts
- L1 support for Voice system ( CISCO / Etrali / Mobile)
- Preparation, delivery and installation of new equipment
- Ability to work shifting to provide 7 to 7 support
- Ability to work on weekend for follow up task / projects /deployment

Solid knowledge of the following technologies

- Windows 7 / 10
- PC hardware
- Microsoft Office
- Remote access, including Remote Desktop Connection, Citrix and VPN
- Active Directory

Necessary skills
- Good communication skills
- The ability to work quickly and efficiently, including prioritization as needed
- Troubleshooting all aspects of Windows 7, Microsoft Office, Internet Explorer and proprietary software
- Good customer service skills and focus
- Ability to troubleshoot of network connectivity
- Ability to work independently with minimal supervision
- Ability to troubleshoot of mobile device - GOOD
- Market Data Applications, including Reuters, ICE and Bloomberg
- Ability to work under pressure
- Experience in L1 support specially in Bank industry