Head Of Operation-APAC(Can Locate in HK,SG,SH) Head Of Operation-APAC(Can Locate in HK,SG,SH) …

Alter Domus
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 27 May 20
Monthly Salary+Discretionary Bonus
Alter Domus
in Hong Kong, Hong Kong, Hong Kong
Permanent, Full time
Last application, 27 May 20
Monthly Salary+Discretionary Bonus
Alter Domus
We are searching for an experienced professional to lead our front and back Operations function. The role will involve the successful candidate in the full cycle of day-to-day business, ranging from Operations, Financial Control, Human Capital Management, and Business Development.


As Head of Operations Asia Pacific for Alter Domus, you will act as an overseer and guide for all teams within the function. Your responsibilities will include, but not be limited to, the management of the reporting and KPI’s of the teams, the introduction, organisation, and motivation of talent, while also playing a key role in expanding the business.  You will also establish policies that promote company culture and vision. The below tasks further elaborate your goals:

  • You will report directly to the Head of Region;
  • Ensures full client delivery with high level of profitability and quality,  maximising client satisfaction and in full compliance with AD processes and procedures;
  • Evaluate business procedure efficiency in light of organizational objectives and apply improvements, promoting the use of our Centres of Excellence;
  • Review financial information and create/reforecast operational budgets to increase contribution level;
  • Communicate with and update the Regional Executive on all matters of importance;
  • Providing commentary, approval and/or analysis on billable hours, budget variance & write-offs;
  • Foster a corporate culture that promotes ethical practices, customer focus and service and integrity;
  • Maintain a positive work environment to attract, retain and motivate employees at all levels by promoting communication between colleagues for the benefit of information flow and problem resolution;
  • Coordinates with human resources department on senior staff recruitment, promotion and retention;
  • Provides mentoring to all employees and encourage continuous professional development, motivate them to maximise efficiency, performance to meet/surpass organisational goals;
  • Collaborate with the Regional Executive on medium to longer term plans for corporate growth and evolution;
  • Work with Regional Executive, other Country Executives, Segment Heads and the International Sales team in preparing and presenting client pitches and fee proposals;
  • Participate in expansion activities such as the integration of newly acquired business and personnel;
  • Be a champion for innovative technology to gain efficiency through automation, simplification and standardisation of our processes and tools.


  • Proven extensive experience as Director of Operations or equivalent position;
  • Strong academic background within a relevant field;
  • You are a fully qualified accountant (ACA, ACCA, CIMA);
  • Excellent organizational and leadership abilities;
  • Outstanding communication and people skills;
  • Strong knowledge of the Alternative Investment industry
  • In depth knowledge of diverse business, functions and principles (e.g. supply chain, finance, customer service etc.);
  • Working knowledge of data analysis and performance/operation metrics;
  • Familiarity with MS Office and various business software (e.g. ERP, CRM, SAP, eFront, Yardi);