Our Client Cornerstone Global Partners is working with one of the leading trustees in Hong Kong who are looking for a director to lead both the inbound and outbound customer service teams.
- Lead 5 teams of inbound, outbound and digital call center team, set objectives and KPI monitor their performances.
- Oversee the plan, implementations and control of operations of contract centers, utilize within cost budget.
- Drive team in hitting sales targets, setting up incentives and ensure targets are met.
- Degree or Diploma holder with over 10 years of experience within customer service, call center with MPF/ORSO or Trustees.
- In-depth knowledge on MPF and Trustee is a must
- Passed MPF Intermediaries Examinations with SFC License
- Excellent command in spoken and written English and Chinese (Mandarin and Cantonese)