Head of Contact Center (MPF) – Director (Leading Trustee; Up to 120K) Head of Contact Center (MPF) – Director (Leading  …

Cornerstone Global Partners
in Hong Kong
Permanent, Full time
Be the first to apply
120000
Cornerstone Global Partners
in Hong Kong
Permanent, Full time
Be the first to apply
120000
Our Client Cornerstone Global Partners is working with one of the leading trustees in Hong Kong who are looking for a director to lead both the inbound and outbound customer service teams.

Role Overview

  • Lead 5 teams of inbound, outbound and digital call center team, set objectives and KPI monitor their performances.
  • Oversee the plan, implementations and control of operations of contract centers, utilize within cost budget.
  • Drive team in hitting sales targets, setting up incentives and ensure targets are met.

Ideal Candidate

  • Degree or Diploma holder with over 10 years of experience within customer service, call center with MPF/ORSO or Trustees.  
  • In-depth knowledge on MPF and Trustee is a must
  • Passed MPF Intermediaries Examinations with SFC License
  • Excellent command in spoken and written English and Chinese (Mandarin and Cantonese)
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