Head of Customer Due Diligence (KYC/AML)

  • Negotiable
  • Hong Kong
  • Permanent, Full time
  • Chandler Macleod
  • 20 Feb 18 2018-02-20

A global leading financial institution is looking for a Head of Customer Due Diligence candidate to join in their team in Hong Kong.

  • Global Leading Financial Institution
  • Corporate Client Facing Exposure
  • Attractive Compensation


  • Conduct customer risk assessment in full compliance with the firm policies as well as external regulatory requirements
  • Engage existing and new customers in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD)
  • Investigate and escalate transaction monitoring alerts and queries
  • Ensure completeness of CDD information and supporting documentation before submitting the case to Relationship Managers (RM) for review
  • Control and oversee the overall output quality of the team and constant coaching to ensure team members have enough job knowledge
  • Produce regular AML reports for internal stakeholders as well as to resource plan
  • Act as business champion to work with the different levels of the Commercial Group, Legal and Compliance to ensure end to end efficiency and effectiveness in the Know Your Customer activities
  • Act as the focal point for CDD information clarification among RM, customers, CDD operations and Compliance
  • Advise on, and resolve, potential AML issues arising across business unit and jurisdictions.
  • Provide written or verbal presentations of recommendations, articulation of arguments supported by documented analysis to convince/challenge the business on recommended actions
  • Drive process enhancement, identify and implement strategic improvements and enhancements to existing systems, policies and guidelines to reduce risk and improve efficiency
  • Conduct regular AML training on operational procedures to KYC and Relationship Management teams
  • Perform ad hoc tasks as assigned


  • Bachelor Degree with over 10 years of relevant experience in AML Due Diligence
  • In-depth knowledge on banking operations procedures, risk management as well as regulatory compliance standards
  • Sound knowledge of AML regulations across the APAC region; knowledge of Brazilian AML regulations a plus
  • Experience in leading teams through Internal Audit, Compliance Surveillance and external audit review
  • Able to plan, organize and drive through results under conflicting priorities and pressures
  • Strong oral and written communication skills in English, Fluent in Chinese (Mandarin is a must)
  • CAMS qualified