Head of Digital Information Technology, Hong Kong - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 19 May 18 2018-05-19

Head of Digital Information Technology, Hong Kong - HSBC Operations, Services and Technology

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

Digital at HSBC
The most exciting digital revolution in HSBC's history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico. Our work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new innovation.

We are currently seeking an experienced professional to join our team in the role of Head of Digital Information Technology, Hong Kong.

We are looking for a strong technical leader with deep understanding of the latest digital and a wide range of technologies to help us build and run HSBC's digital services in Hong Kong, helping us move away from the monolithic architectures of the past to a new microservices platform under Cloud First, Mobile First and Open API strategy. You will be part of a cross functional global product team delivering products into production in ever shortening cycles. With your deep understanding of Hong Kong markets / businesses, regulators and service providers, you will drive innovation and partnership together with the business counterpart.

We're looking for passionate, driven, team loving, agile evangelising, technology enthusiasts to join the team and become part of our journey to shape and change the future of HSBC.

Principal responsibilities

  • Take a key leadership role on large or more complex projects to ensure success.
  • Lead and be accountable for enabling the end to end delivery of Digital changes and on-going management of Digital services of Hong Kong.
  • Working with the Hong Kong markets drive adoption of strategic Digital functionality.
  • Be a key member of the Global Digital IT leadership team within HSBC Digital Solutions. Working with peers to transform the shift to Digital for HSBC.
  • Work closely with business leaders to represent IT and ensure close collaboration for successful digital deliveries.
  • Ensuring adherence to governance procedures and significant contribution to process improvement.
  • Engaging and working collaboratively with wider business, IT and other teams to ensure the success of digital transformation.
  • Building and maintaining relationships with a diverse group of stakeholders, vendors and partners.
  • Considering risk implications in all decisions and activities through a good understanding of business activity, opportunities and threats.
  • Leveraging digital knowledge and expertise to drive business decisions and business improvements.
  • Working with the Retail Banking and Wealth Management business to maintain and plan the Digital portfolio of projects, working towards the HSBC IT Strategy. Managing overall budgets and risks and issues.
  • Ensure that problems are managed at peer level, and escalated efficiently with the minimum disruption to the business.
  • Adopt and share standards, tools, best practices, principles for cost, quality and productivity improvement.
  • Maintain good exposure and develop knowledge in new techniques, products, services, technologies and standards.

  • In depth experience of Digital Experience delivery with a working knowledge of agile and DevOps methodologies and Tools.
  • Strong understanding of IT systems, best practices and principles with exposure to cloud, mobile apps, web technologies, micro-services and open APIs.
  • Based in Hong Kong. Availability to undertake the travel required for this role, eg. Guangzhou, Xian, India,, UK, etc.
  • University degree in computer science, information technology / related discipline or equivalent experience.
  • Strong IT Leadership, managing matrix project teams both regionally and globally, with the ability to work effectively as part of a team or on an individual basis.
  • Commercial acumen, start-up mindset, good risk management and mitigation skills.
  • Ability to make things happen, quickly understand and resolving issues.
  • Effective communication skills in English and Cantonese. Mandarin speaking would be an advantage.

The chosen candidate for this role will be required to undergo standard vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You'll achieve more when you join HSBC.

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