Head of End User Technology and Support Head of End User Technology and Support …

Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 13 Jan 21
Excellent Remuneration
Pinpoint Asia Limited
in Hong Kong
Permanent, Full time
Last application, 13 Jan 21
Excellent Remuneration
Posted by:
Danny Kwan • Managing Consultant at Pinpoint Asia Limited
Posted by:
Danny Kwan
Managing Consultant at Pinpoint Asia Limited
Our client, a leading conglomerate, is looking for a Head of End User Technology and Support for their large user bases in Hong Kong. The successful candidate will be leading the end-user technology across design, architecture, implementation, and support.


  • Provide leadership and directions of the end-user support and technologies teams across engineering management and support services. 
  • Provide vision on emerging technologies on end-user and collaboration, and design and plan of next-generation End User technologies.
  • Oversight of the ITIL support model across the offices through hotline, helpdesk, physical support, and VIP support to provide effective end-user support. 
  • Manage large scale end-user technology programme across the group. 
  • Overview of the solutions and design, and provide the appropriate technical guidance over the build and deployment. 
  • Build and maintain an effective working model between the Technology team, leaders, and other stakeholders across end-user technology planning and deployment. 
  • Working with internal clients to understand their requirements and translate them into technology solutions.
  • Review vendor arrangements and ensure the right expertise and services to deliver the best engineering solutions. 


  • Extensive End-User Technology knowledge and experience with large team leadership exposure. 
  • A strong track record in leading a sizeable End-User Technology engineering team and support team. 
  • Extensive experience in designing and delivering large scale end-user technologies projects. 
  • Excellent analytical, problem-solving, and decision-making skills. 
  • Significant experience in managing End User Support Service and Operations across multi-office and large users base (couple thousands). 
  • In-depth technical knowledge in Wintel and Apple platform including MS Office Suite, Exchange and SharePoint. 
  • Strong technical knowledge and experience with Citrix VDI Solution. 
  • Large scale PC/Mac deployments project experience as well as Mobile Device Management (MDM) for iOS and Android devices. 
  • Certifications in MCSE, MCDST, MCP / PMP, Prince 2 / ITIL is a great plus.
  • Strong Vendor management experience across negotiation and deployment. 
  • Great communications skill in English and Cantonese. 
  • Strong interpersonal skills to work with all level of stakeholders from senior management to general staffs.

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan at resume@pinpointasia.com and put Head of End User Technology and Support in the subject header.

Data provided is for recruitment purposes only.


Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. 

Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 62713) 

We are also seeking top-calibre candidates for the following exciting roles:
1) CRM Solutions (Salesforce) System Analyst– Leading technical solution provider –Hong Kong
2) Reporting System/Automation Python Developer - Leading Global Hedge Fund in HK
3) Tech Risk Management Manager - Leading Financial Institution

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