Head of Sales Management, ASP - HSBC Insurance Head of Sales Management, ASP - HSBC Insurance …

in Hong Kong
Permanent, Full time
Last application, 22 Jan 21
Not Specified
in Hong Kong
Permanent, Full time
Last application, 22 Jan 21
Not Specified
Head of Sales Management, ASP - HSBC Insurance

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others. 

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.


Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as Head of Sales Management, Asia Pacific. 
Principal Responsibilities  
  • Continuously review and seek to improve the multi-channel insurance distribution model and develop growth plans/actions, with a focus on sales and service quality, across all segments, channels, and distribution outlets 
  • Work with Partnerships functions to ensure consistency in sales models and support to contribute to growth agenda, particularly in Protection and Health & Wellness 
  • Introduce, where required, sales process enhancements, and streamlining initiatives to improve customer experience and distribution productivity while maintaining regulatory, compliance, and best-in-class standards
  • Jointly set measurable goals and performance metrics with the various channels to drive delivery of established objectives 
  • Participate in AOP planning, securing buy-in for investment to support insurance distribution processes and streamlining initiatives 
  • Develop and align lead deployment and execution plans with country CRM teams across all channels. Establish a robust tracking discipline to identify impact and redeploy best practices across all global markets * Monitor customer service levels and sales quality output to ensure a superior customer experience and mitigate conduct, reputational, and operational risks  
  • Represent Global Insurance in key channel for global, regional, and country 
  • Design and drive a comprehensive and professional Learning and Development framework to all front-line and sales management aimed at skills and coaching improvements 
  • Create and plan meaningful client and distribution engagement initiatives across all channels including compelling recognition schemes 
  • Track market trends and understand evolving customer demands. Share insights and support the development of plans and strategies for relevant product and customer propositions


  • Bachelor’s Degree or equivalent. Master’s Degree preferred 
  • Insurance or Banking experience, particularly in distribution channels, products, and sales processes 
  • Effective strategic thinking and problem solving ability, critical analytical thinking; demonstrated experience in translating customer-centric strategies into tangible business results 
  • Exceptional communication and influencing skills with an ability to develop and deliver executive level materials and presentations in various forums 
  • Experience in global and/or regional roles 
  • Strong relationship management and stakeholder engagement skills developed in Insurance and banking industry within a large financial institution with a demonstrated ability to effectively influence diverse groups without direct management lines 
  • Energetic team player with a positive mindset 
  • Excellent organizational and planning skills 
  • Fluent spoken and written English. Second language a plus 

To be considered for this role, the relevant rights to work in Hong Kong is required.

You'll achieve more when you join HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong Shanghai Banking Corporation Limited.

Company Overview

HSBC is one of the world’s largest banking and financial services organisations. We serve more than 39 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

We aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

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