IT Helpdesk Support ($25K+)

  • competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Contract, Full time
  • ConnectedGroup Limited
  • 23 Apr 18 2018-04-23

IT Helpdesk Support Exciting career opportunity for a Helpdesk Support who loves to work within a Top Insurance company. If you have experience working within desktop/network support and have an interest to work within the Insurance industry, this could be perfect for you. Job Overview: As a Helpdesk Professional, you will be responsible for providing support on 1st and 2nd tier Local Area Networks (LAN), Wide Area Networks (WAN) and desktop support to end-users in person or over the phone.

IT Helpdesk Support

Exciting career opportunity for a Helpdesk Support who loves to work within a Top Insurance company. If you have experience working within desktop/network support and have an interest to work within the Insurance industry, this could be perfect for you.

Job Overview:

As a Helpdesk Professional, you will be responsible for providing support on 1st and 2nd tier Local Area Networks (LAN), Wide Area Networks (WAN) and desktop support to end-users in person or over the phone.

What you need to do:

  • Install, modify, and repair PCs, laptops, mobile devices, printers
  • Provide technical support on desktop and mobile applications such as MS Office, Outlook, MS O365, Anti-Virus, VPN solution, MDM client, Bloomberg and Thomson Reuters connections, etc.
  • Provide IT support during BCP, conduct desktop products evaluations
  • Support AV equipment such as projectors, video conference set, etc.
  • Co-ordinate with external vendors on software inquiries and maintenance
  • Use ticketing system to record and update all user requests and reported problems in a timely manner

What we look for in you:

  • At least 4 years' experience in supporting computers and networks
  • Solid experience on desktop support and highly skilled on problem solving
  • Proficient in Windows/Apple OS, MS Desktop Applications, Adobe Product, McAfee Client, MDM, problem diagnosis tools, remote support tools
  • Technical certifications: Microsoft Certified Engineer and Microsoft Certified Desktop Support Technician have an advantage
  • Good command of English and Chinese with good interpersonal skill, telephone manner and service attitude

Interested? Apply now!

Are you our new Helpdesk Professional? Apply now with your resume!