Your Company

We are seeking a motivated IT Support Specialist to join our team. This role is ideal for someone early in their IT career who is eager to develop hands-on technical skills while providing day-to-day support for one of our most sizeable firms.

Your new role

• Provide technical support for hardware, software, and network issues
• Set up and configure laptops, desktops, and mobile devices
• Troubleshoot and resolve user-reported incidents via ticketing systems, email, or in person
• Assist with user account management, including onboarding and offboarding
• Maintain IT inventory and documentation

What you'll need to succeed

• 1 year of experience in IT Support or IT related duties
• Experienced in level 1 and 2 technical support for software and hardware
• Basic knowledge of Windows, macOS, and common business applications
• Strong problem-solving skills and willingness to learn
• Good communication skills in Chinese and English

What you need to do now

If you fulfil all the qualifications mentioned above and have the drive to succeed or are interested in similar roles within Information Technology Sector, please contact me with an attached CV at Anson.Hoo@hays.com.hk