IT Support Manager IT Support Manager …

Selby Jennings
in Hong Kong
Permanent, Full time
Last application, 16 Sep 21
Negotiable
Selby Jennings
in Hong Kong
Permanent, Full time
Last application, 16 Sep 21
Negotiable
x

Core responsibilities:

  • Responsible for resource and time management for the IT Support Team's day-to-day tasks.
  • Serve as an escalation point for complex support issues.
  • Provide developmental support to members of the team through regular catch-ups, identifying areas of growth, and creating training plans.
  • Driving team initiatives and prioritise active work by assigning project and support tasks based on the current needs of the business.
  • Assist with office relocations, expansions, and densifications at home office and remote locations.
  • Seek opportunities for improvement, take ownership, and work directly with IT leadership and business partners to promote product and process improvement.
  • Managing third-party vendor partnerships.
  • Maintain and contribute to an internal knowledge base of technical documents and SOPs as part of onboarding and continuous technology education for staff.
  • Player coach - lead from the front - major contributor through help desk.

Requirements:

  • 6+ years of relevant experience in similar roles (including corporate setting)
  • 2+ years of people management experience in a corporate environment
  • Bachelor's Degree
  • Excellent understanding of Apple hardware and macOS/iOS
  • Excellent understanding of networking fundamentals, experience with Cisco Meraki stack preferred (CMNO, CCNA, or equivalent certification)
  • Experienced G-Suite administrator, familiar with managing domains, security/OAuth, GAM, etc.
  • Excellent knowledge of endpoint management strategies with experience using different MDM solutions (e.g. Addigy, Jamf)

Attributes we're looking for:

  • Proven track record of successful service delivery
  • Results-oriented, user-focused mindset
  • Excellent communication skills, fluent in English
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Positive, team-oriented mindset, with a natural willingness to go the extra mile
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